DXT Mouse 2 FAQs

FAQ 1 – How do I get started?

Wired DXT Mouse – Serial Number (SN) Number (found on bottom of mouse) beginning with DXTC
Wireless DXT Mouse – Serial Number (SN) Number (found on bottom of mouse) beginning with DXTD

Charging for DXT Mouse Wireless

  • Plug USB charging cable into computer USB port and DXT Mouse micro USB port.
  • Charge fully for approximately 2 hours (to maximize battery life avoid short bursts of charging).
  • To indicate charging, the R LEDs will light up
  • A full charge is indicated when the R LEDs turns off.
  • A low battery will be indicated by R LEDs flashing

To Use 

  • Insert USB dongle into computer USB port
  • Switch on (on/off switch on base of mouse for models SN 7001 + only).
  • Sleep Mode: If the DXT Wireless Mouse is not used for approximately five minutes it will go into sleep mode.
  • Power off: If the dongle is removed from the computer, the DXT Wireless Mouse will automatically power off.
  • It is recommended that the mouse is switched off (using the on/off button on the base of the mouse) when the mouse is not in use or in transit.

FAQ 2 – How to hold?

Please see our DXT Ergonomic Mouse video

FAQ 3 – How do I adjust the speed of the cursor?

On the base of the mouse you will find a button that allows you to adjust from 500 to 2000 dpi. 1 flash= 500, 2 flash = 1000, 3 flash = 1500 and 4 flash – 2000
You can further adjust the cursor by going to: Windows- Search for ‘Mouse Settings’

FAQ 4 – What can I do if the battery goes flat?

Connect your charging USB cable (supplied with mouse) into the computer USB port.
Plug micro USB cable into DXT Mouse Wireless which will then start charging.

Please contact us if you need a replacement USB charging cable.

FAQ 5 – Broken / lost USB dongle or charging cable

Contact us to get a replacement USB dongle/USB recharging cable.

FAQ 6 – How to re synch / re-connect your USB dongle.

 

SN:DXTD 00007001 to SN: DXTD 00009000 SN number (found on bottom of mouse).To download the paring programme click here.

Instruction to use the pairing program for SN:DXTD00007001 to SN: DXTD00009000 SN number.

Follow these steps to pair
1.    Switch off the mouse
2.    Plug in the USB dongle into computer.
3.    Switch on Mouse
4.    Run the software
5.    Click “PAIR”
6.    Hold the upper button and middle scroll and switch on the mouse. The program will first show “Pairing”, then after pairing is done it will show “success”.

Do “5” right after “4”.

SN:DXTD 00009001 + SN number (found on bottom of mouse). To download the pairing programme click here.

SN:DXTD 000020000 + SN number (found on bottom of mouse)

  1. Turn off DXT Mouse (switch on bottom of mouse)
  2. Turn on DXT Mouse (switch on bottom of mouse)
  3. Hold left, right and middle (scrollwheel) click buttons and the same time. Hold buttons for 10 seconds
  4. Release all buttons.
  5. Bottom of the mouse you will see a blue LED flashing
  6. Plug DXT Mouse dongle into computer
  7. Place the mouse next to the dongle.
  8. Pairing can take up to 10 seconds

FAQ 7 – Can I use DXT Mouse with PC, MAC and Linux

Yes you can use DXT Mouse with PC, MAC or Linux

Newest versions of MAC may use USB-C power cables. The DXT Mouse charging cable currently uses a standard USB port. If you only have a USB-C port you will require USB-C to USB adapter https://www.apple.com/uk/shop/product/MJ1M2ZM/A/usb-c-to-usb-adapter

FAQ 8 – Do I need to use a driver for the DXT Mouse?

No drivers are required for the DXT Mouse Wired or Wireless

FAQ 9 – My DXT Ergonomic Mouse does not seem to be working properly. What can I do?

DXT Mouse Wired

Try reconnecting your DXT Mouse to another computer. Does it work?​

​Make sure you have not downloaded another mouse driver to your computer. It may affect your DXT Mouse

Try reconnecting your DXT Mouse and restart your computer.

 

DXT Wireless Mouse

Ensure computer is turned on.

Confirm DXT Mouse has battery charge. DXT Mouse will flash the R LEDs when the battery is low. Connect USB charging cable, the R LEDs should light up to confirm charging.

Try reconnecting your DXT Mouse to another computer. Does it work?

Make sure you have not downloaded another mouse driver to your computer. It may affect your DXT Mouse

Try reconnecting your DXT Mouse and restart your computer.

You may need to follow FAQ 6 above.

FAQ 10 – Warranty and Return Information

Please go to https://www.cityergonomics.com/warranty-and-return-policy

FAQ 11- Important Health Information

Use of a keyboard or mouse may be linked to serious injuries or disorders. When using a computer, as with many activities, you may experience occasional discomfort in your hands, arms, shoulders, neck, or other parts of your body. If you experience as physical discomfort you should secure advise from a qualified health professional.

Accuracy & Productivity

DXT Mouse Proven to be more accurate than a standard mouse. Accuracy is key when using your computer mouse. Many large ergonomic wireless mice will reduce your accuracy due to relying on movements from your shoulder. The DXT ergonomic wireless mouse allows for natural movements of the hand and arm ensuring precise cursor movements. Research proves the DXT Mouse is more accurate than a standard mouse. The best ergonomic wireless mouse design should allow for comfort and accurate navigation. The DXT is designed around you and how your hand is designed to function.

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Buy the DXT Mouse 2 Ergonomic Wireless Mouse

If you’re looking for an ergonomic mouse that will improve your comfort and productivity the DXT Mouse is for you.

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